Complaints
Make a complaint
Tell us what happened, how it affected you and the outcome you are seeking.
Our process
Fair, accessible and focused on resolution.
- 1We acknowledge it
We aim to acknowledge your complaint within 2 business days.
- 2We assess and investigate
We may ask for more information and will consider the outcome you want.
- 3We respond
We aim to provide a substantive response within 30 calendar days, or explain if more time is needed.
- 4You can seek review
Tell us if you are dissatisfied. Privacy complaints may also be taken to the OAIC, and consumer issues may have other external avenues.