Frequently asked questions
Quick answers for drivers, delivery customers and community partners.
What is HavenGo?
HavenGo is a community-powered logistics platform that connects delivery work with appropriately registered drivers. It supports furniture, food, express and community deliveries.
Where is HavenGo available?
HavenGo is launching from Goodna and serves eligible areas across Ipswich, Brisbane and surrounding communities as the driver network grows. Availability depends on the particular job and registered driver coverage.
How do I become a driver?
Start the driver registration, verify your mobile number, choose the work and areas that suit you, add vehicle details, accept the driver agreement and provide the evidence required for your selected work.
Why does HavenGo screen drivers?
Screening helps confirm identity, licences, vehicle and insurance details and any work-specific clearances. Requirements vary by delivery type and remain awaiting review until an authorised person or provider approves them.
Does uploading a document mean I am approved?
No. Uploading evidence records it securely for review. The relevant check remains pending until HavenGo or an authorised verification provider has completed the review.
How does driver login work?
Enter the email used for your driver registration. HavenGo sends a one-time code to the verified Australian mobile number on that profile. A successful login lasts for up to 12 hours on that browser.
Can I see a job before accepting it?
Authenticated eligible drivers can review the route, item, timing, handling needs, applicable fees and expected driver payment before accepting an available job.
How are drivers paid?
Paid jobs show the expected driver amount before acceptance. Approved drivers complete payout onboarding through the configured payment provider. Timing can depend on provider checks and payout schedules.
How is my screening evidence protected?
Evidence is kept in restricted storage and is intended for authorised review. It is not displayed publicly or to delivery customers. See the Privacy Policy for more information.
Does HavenGo use AI?
HavenGo may use automated assistance for tasks such as document text extraction, quality or risk signals, route recommendations and operational summaries. Screening evidence is not finally approved solely by an automated output.
What should I do about an urgent safety issue?
Call emergency services on 000 if anyone is in immediate danger. When safe, report the issue through the driver job workflow or contact HavenGo.
How do I make a complaint or privacy request?
Use the Complaints page and choose the relevant topic. For access or correction of personal information, choose Privacy or personal information and describe what you need.